Refund Policy

Technical Failure & Non-Delivery Guarantee: If your report fails to generate, crashes during processing, or fails to deliver due to an infrastructure or technical error on our side, you are eligible for a 100% full refund within 14 days of purchase.

First-Order Satisfaction Window: If this is your first paid reading with Mingsage and the finished report is not right for you, email us within 7 days of purchase and we will refund the full amount — you do not need to explain why. This window applies to a first purchase only and is limited to once per account.

Custom Digital Goods Exemption: Because each BaZi reading is an instantaneous, customized digital product computed and authored specifically for your unique birth coordinates and chart, successfully generated and delivered reports are non-refundable once accessed, except through the First-Order Satisfaction Window above.

Refund Request Process: To request a refund under the Technical Failure & Non-Delivery Guarantee or the First-Order Satisfaction Window, please email support@mingsage.com with the email address used at checkout and your Stripe receipt number. Our support team will review and process eligible refunds within 2 business days.